Legal notice

Last Updated: 18-08-2025

Welcome to Noruvic!

Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions
Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions

Return Policy
At Noruvic, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:

  • Returns are possible within 30 days of receiving your order.

  • Products must be unused and in their original condition.

  • Typical return shipping costs for a clothing item within Canada range from CA$5.00 to CA$12.00, depending on the courier and package size. These costs are not reimbursed.
  • Read the full return policy here: Return Policy

    Returns are handled through our Canadian-based fulfillment center (please note: this is not a visiting address). The return address is:

    1475 Courtneypark Dr. East, L5T 2R1, Mississauga, Canada

Privacy Policy
Your privacy is important to us, and we ensure your data is handled securely. We comply with relevant Canadian privacy laws. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

  • Shipping costs: Free 

  • Shipping time: Orders are dispatched within 1–2 business days; shipping within Canada takes 4–7 business days.

  • Tracking: You will receive a tracking number once your order has been shipped.
    Read the shipping policy here: Shipping Policy

  • Taxes (GST/HST) are included in price

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience. We currently accept:

  • Credit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club
  • Debit Cards: Maestro
  • Express Checkout: Apple Pay, Google Pay, PayPal

All transactions are protected by SSL encryption and comply with international security standards.

Currency: All payments are processed in CAD. If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.

For more info, visit our full payment policy: Payment Methods

Company Information

Company Name: Noruvic
Legal Entity: Draxen Capital Limited
Company number: 77905687

Return Address (for returns, not for visits):
Returns are handled via our Canadian fulfillment facility: 
1475 Courtneypark Dr. East, L5T 2R1, Mississauga, Canada
(This is the address to which returned products should be sent.)

Business Address (not for visits):
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
(This is our company’s official registered address for legal and corporate correspondence.)

Please note: Noruvic is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above. 

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: support@noruvic.com
Phone: +1 (236) 599-5749

Customer Service Hours (Eastern Time, Toronto):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM